Blog entries

Hosted / Premise Hybrid Call Center Solutions

Tim Cook — Wed, 04 Aug 2010 23:23:55 +0100

Abtech was asked to design a solution for a customer that wanted a call center with outbound dialing capabilities.

The design was a hybrid approach using a combination of hosted and premise solutions. The Contact Center and Recording functionality were premise based and the predictive dialing was in the cloud. We used a ShoreTel platform for the Contact Center and a CSI for Call Recording and Quality Management. ShoreTel is absolutely the best Contact Center platf...

One of the Largest MOODLE (Modular Object-Oriented Dynamic Learning Environment) Partners Going ...

Tim Cook — Tue, 29 Jun 2010 01:25:35 +0100

Moodlerooms was looking for a telephony solution that would allow them to scale their organizations communication needs quickly and dynamically supporting significant future growth without a major hit on the capital budget. Abtech was able to provide a solution through Panterra that meet this criteria. The solution leverages SIP, an open standard, that allows them to retain investments in equipment for platform migration in the future if so desired. The solution also gives them the ability...

HOSTING UNIFIED COMMUNICATIONS OUT OF THE ENTERPRISE DATA CENTER

Tim Cook — Thu, 24 Jun 2010 05:00:00 +0100

Enterprise “Communications as a Service” (ECaas)

New strategy. Leverage your existing IP infrastructure with SIP and become a service provider to your Enterprise for Telephony and Unified Communications services. Enterprise’s are shifting their strategies from building a voice over IP network with a single manufacturer to building an open standards network, capable of leveraging many devices, many networks, and integrating with many applications, agnostic of manufacturer.

What...

Museum / Gallery of Art / School Leading the Way with Unified Communications

Tim Cook — Thu, 20 May 2010 05:00:00 +0100

I met with an leading international Art Museum / Gallery / School this week. They are truly leadinging the way in their space by leveraging Voice over IP and Unified Communications to reduce their operating costs while integrating Emergency Response into their security operations. While still in the early stages of evaluating the solution it looks as if we can off-set most of the investment in technology with cost savings generated through more efficient use of their telco facilit...